These Terms and Conditions govern the relationship between you, the client, and Relentless Boxing (AB), regarding the purchase and booking of personal training sessions and/or your participation in group sessions and classes.

Please ensure that you have read and understood these terms and conditions fully. Booking and your attendance at the booked personal training sessions/group classes will be subject to these terms and conditions.

You acknowledge that appointment times are reserved and that cancellations must be made at least 24 hours before personal training sessions and 6 hours before classes prior to the appointment start time.

You understand that appointments that are missed or canceled less than 24 hours (for personal training) or 6 hours (for classes) before the session start time will be charged as if you attended and will be deducted from your block of classes or personal training sessions.

You understand that appointments will begin and end promptly as scheduled. You acknowledge that any delays to the start of a scheduled appointment will not be a cause to extend the provided service beyond the remainder of the scheduled time.

No refund will be given in part or whole for any unused sessions or time remaining should you wish to cancel your Personal Training sessions or Classes at any time.

Please take note of the expiration dates on each of the services you purchase, as we have a strict no-refunds policy on expired services.

Trial classes are for newcomers only and can only be purchased once per client. Clients who purchase trial classes more than once will have their trial revoked and will not be issued with a refund.

Memberships can be frozen for up to a maximum period of 1 month per year. We do not freeze any memberships during the holiday period in December – January, over public holidays, or during the month of Ramadan.
Unused classes cannot be carried over to the following month.

Memberships have a minimum commitment of 2 or 6 months (depending on membership type). After that, the membership can be canceled by giving one month's notice in writing at info@relentlessboxing.com. The Frozen Membership period does not count as part of your membership minimum terms agreement.

If a member decides to cancel their membership prior to the end of their minimum term agreement, they must provide a letter from a doctor stating that a serious injury or illness is preventing them from training and continuing their membership. In such cases, a penalty fee of £270 will apply to terminate the contract.

In some special circumstances, where a member has suffered a serious injury, we may allow the membership to be frozen for longer than the standard 1 month. A doctor’s letter will be required in such cases to support the request.

Memberships can only be upgraded, not downgraded, during the commitment period.

Class credits cannot be carried over to the following month.

If you need to cancel a class, you must do so with 3 hours' notice, or you will incur a late cancellation charge of £8.

If you are on a trial membership, you must still give 3 hours' notice to cancel classes; otherwise, you may be charged a £5 late cancellation fee and/or may lose your membership.

All classes must be canceled at least 3 hours before the start of the class.

Failed payments will be passed onto an external company for collection or taken to small claims court. An additional collection fee of 30% of the outstanding balance will be charged.

In the event of a failed payment, a fee of £3 will be charged to cover the administrative and processing costs incurred by our payment provider. It is the responsibility of the member to ensure that their payment details are accurate and up-to-date to avoid any interruptions in service. If a payment fails, the member will be notified, and the outstanding balance, including the £3 failed payment fee, must be settled promptly to maintain membership status. Repeat failed payments will result in a charge of £3 each time a payment fails, and may lead to suspension or termination of membership if not resolved.

Relentless Boxing (AB) London is not responsible for any property or items left behind on our premises or any items stored in our gym. Any items left behind at our gym and items that go unclaimed will be disposed of/thrown out of our premises after one month.

Relentless Boxing (AB) London will not be held liable and is completely indemnified against any loss of property arising from the use of our facilities and services.

In choosing to participate in any of the activities offered by Relentless Boxing (AB) London, you hereby accept full liability for the risk of partaking in the sport of boxing. You accept that by attending our classes and PT sessions, you risk being injured, severely injured, or even death.

You are under no obligation to participate in any activities, including sparring; however, in choosing to do so, you understand that due to the nature of boxing as a sport involving physical contact, there is a possibility of injury or injury resulting in death.

In choosing to participate in any of the activities offered by Relentless Boxing (AB) London, you hereby entirely and completely indemnify Relentless Boxing (AB) London from any claims or legal action for any and all injuries and losses of property or otherwise arising from your participation in any and all of our activities and services.

Gloves are an essential piece of equipment for boxing training (even if you're not sparring), and hand wraps are vital for protecting your hands and the gloves. If you are using our gloves, you must wear hand wraps. Unfortunately, if you arrive without the correct equipment and do not want to hire/purchase from us, you will not be able to train. You will also be charged for the class in alignment with our cancellation policy.

The use of boxing gloves under 10oz is forbidden. Customers will be required to rent or purchase a suitable pair at the gym if their gloves do not meet the class requirements. Refusal to comply will result in denied access to the class, and no refund will be given.

Customers who use the gym during Open Gym Sessions do so entirely at their own risk. These sessions are unsupervised by trainers, and Relentless Boxing (AB) London is not liable for any injuries, death, or any other harm that may occur during these sessions. By attending Open Gym Sessions, you acknowledge and accept full responsibility for your safety and well-being.

All personal trainers ("Coaches") affiliated with Relentless Boxing (AB) operate as independent contractors. Relentless Boxing (AB) does not employ these Coaches directly and, therefore, is not responsible for any disputes, financial losses, or issues arising between the client and the Coach. Relentless Boxing (AB) is not liable for any injuries, including serious injury, permanent disability, or death, that may occur during or as a result of personal training sessions. Participation in these sessions is at the client's own risk. Clients are advised to disclose any relevant medical history or physical conditions to their Coach before commencing training sessions. Relentless Boxing (AB) assumes no responsibility for any financial loss resulting from a Coach failing to deliver sessions that the client has paid for directly to the trainer, including situations where the Coach becomes unavailable or ceases communication. By participating in any personal training session, the client acknowledges and agrees that Relentless Boxing (AB) shall not be held responsible for any injuries, harm, or fatalities (including death) arising directly or indirectly from the session. By booking a personal training session through Relentless Boxing (AB), the client acknowledges and agrees that the relationship and transactions with the Coach are independent of Relentless Boxing (AB), and the client accepts sole responsibility for their engagement with the Coach. All personal training sessions must be canceled or rescheduled with a minimum of 24 hours' notice. Cancellations made within 24 hours of the scheduled session will result in the session being forfeited, and the client will not be entitled to a refund or rescheduling of the session. By booking a personal training session, the client confirms that they have read, understood, and agreed to the terms and conditions outlined above.

In consideration of being allowed to enter into the area and/or participate in any event and/or classes at Relentless Boxing (AB), the undersigned, on behalf of the Participant identified above, hereby executes this Waiver and Release on behalf of the Participant and hereby binds the Participant and me to all of the terms stated in the above provision and in this provision.

I represent that I am the parent or legal guardian of the Participant, and I am authorized by law to execute this Waiver and Release on behalf of the Participant. I agree that the Participant named above and I shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions as conditions for participation in the Classes and/or all other programs at Relentless Boxing (AB).

I acknowledge and agree that the Participant may take part in Adult Sparring (17 years old and above) and Next Gen tag/light sparring (11-16 years old) as part of the training. I understand that, although the sparring is intended to be controlled and safe, any form of physical contact carries inherent risks, including injury or even death. I confirm that the Participant will wear all required protective gear, including gloves, headgear, and mouthguards, during these sessions. Failure to do so may result in exclusion from the class, with no refund provided.

I, for myself and the Participant named above, and our respective heirs, assigns, administrators, personal representatives, and next of kin, hereby (1) assume full responsibility for any and all injuries or damage which are sustained or aggravated by the Participant as a result of participation in the Classes, Adult Sparring, Next Gen classes, and/or use of the Facilities, (2) waive, release, and forever discharge Relentless Boxing (AB), its officers, agents, employees, instructors, ambassadors, representatives, and all others from any and all responsibility, claims, rights, causes of action, and/or liability from injuries or damages to the Participant's person or property resulting from participation in the Classes, Adult Sparring, Next Gen classes, and/or use of the Facilities, and (3) represent that neither I nor the Participant have any medical or physical condition which would prevent us from attending any of Relentless Boxing (AB) Classes and/or put us in any physical or medical danger, and have not been instructed by a physician not to do so.

I have read this waiver of liability, assumption of risk, and indemnity agreement, fully understand its terms, and understand that I am giving up substantial rights, including my right to sue, as well as the Participant’s right to sue. I acknowledge that I am signing this waiver freely and voluntarily and intend by my signature to be a complete and unconditional release of all liability to the greatest extent allowed by law.

All parents or guardians are required to drop off their children at the designated start time and pick them up promptly at the end of each Next Gen session. Parents or guardians are not permitted to attend or observe the sessions to ensure a focused and uninterrupted environment for the participants. By enrolling their child, parents confirm their understanding and agreement to this policy.

Effective Monday, November 11th, 2024, all ClassPass customers must register directly with Relentless Boxing (AB) London prior to attending any class. Registration can be completed online or at the studio, even seconds before the class begins. Please note: Failure to complete registration will result in denied access, and ClassPass will still charge your account in accordance with our policy.

In choosing to participate in any of the activities offered by Relentless Boxing (AB) London, all ClassPass customers hereby accept full liability for the risk associated with the sport of boxing. By attending our classes and personal training sessions, you acknowledge that you risk injury, severe injury, or even death. While you are under no obligation to participate in any specific activities, including sparring, in choosing to do so, you understand that due to the physical contact inherent in boxing, there is a possibility of injury or fatal injury.

By participating in any of the activities offered by Relentless Boxing (AB) London, all ClassPass customers fully and completely indemnify Relentless Boxing (AB) London from any claims or legal actions arising from any and all injuries, property losses, or other liabilities connected to participation in our activities and services.

By registering with us, ClassPass customers also agree to receive marketing emails from Relentless Boxing (AB) London. Please note that opting out of these communications is not permitted.

Additionally, by attending our classes, all ClassPass customers consent to be filmed or photographed during sessions. Relentless Boxing (AB) London reserves the right to use this content on our social media channels and for other promotional purposes.

Please note that beginning January 2024, a one-time service fee may be introduced for new ClassPass users, pending updates to our agreement with ClassPass.

Customers who book directly with Relentless Boxing (AB) London will have any initial admin fees included as part of their class or membership purchase. However, new customers booking through third-party platforms, such as ClassPass, will be required to pay a one-off £5 admin fee at the gym upon arrival for their first session. Failure to pay this admin fee will result in denied access to the class.